Shipping

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

We ship across the United States. Everything below is the same figure the cart charges you, and the same figure on every product page.

What it costs

• Free on orders of $75 or more.
• $22.00 flat on orders below that.
• Express Shipping at $22.00, available on any order. It is a paid upgrade, so it is charged even on an order that already qualifies for free shipping.

How long it takes

5 to 7 days, after a 24 to 48 hour handling time. The handling time is the part before it leaves us: picking, packing and booking the carrier.

Customs and import charges

Some orders are sent directly from our facility in Thailand by DHL Express, which takes about 7 days. When that happens, customs in the United States may charge import taxes, duties or a clearance fee when the parcel arrives.

These charges are not part of the price or the delivery cost you pay us, and we do not set them. They are paid by the person receiving the parcel, usually to DHL before delivery. We also show this note in your cart before you pay.

If DHL contacts you about a charge and you are not sure it is genuine, email us at theteam@birdspikes.store and we will check it with you.

Tracking

You get an email with a tracking number when the order ships. For logistical reasons items in one order can be sent in separate packages, so a partial delivery is not a missing item; the tracking will show both.

Anything else

Email theteam@birdspikes.store and a person will answer. If your order has not arrived inside the window above, tell us and we will chase the carrier.