Refunds and returns

Return requests

Contact us within 15 days of delivery to request a return. Keep the original packaging and proof of purchase, and ask us for the return address before sending goods. For change-of-mind returns, you pay return postage and original shipping is not refunded. No handling deduction applies. Discounted purchases are included. Faulty, damaged or incorrect goods are resolved at our cost. Applicable consumer rights remain unaffected.

Cancellations

Contact support promptly, preferably within 12 hours, before packing and shipping begin. No cancellation or processing penalty applies.

Refund processing

Eligible refunds are processed within 24 to 48 hours after returned goods arrive, to the original payment method or store credit if requested. Your payment provider may take additional time.

Contact

Email theteam@birdspikes.store with your order number before returning goods. Purchases from other retailers must be returned through those retailers.